For your convenience, we have compiled a list of frequently asked questions about Bayer’s CONTOUR® USB meter and Bayer’s GLUCOFACTS® DELUXE diabetes management software.
Navigate to the FAQ section that interests you using the Table of Contents on the right, or scroll through them all for a more complete look at how to get the most out of using the CONTOUR USB meter from Bayer.
If you have a problem and none of the FAQs or problem solving messages on the meter help, either click here for online help or you can call Bayer Diabetes Care Customer Service. In the USA, call toll free: 1-800-348-8100 (7 days a week/24 hours a day). We have trained specialists to help you.
Q: How can I get Bayer’s GLUCOFACTS® DELUXE diabetes management software to auto-play from my CONTOUR™ USB meter?
A: For XP™ users auto-play for this type of software is on by default. If it has been turned off you will need to modify your Group Policy or Registry Settings to enable auto-play. Please obtain IT support to enable auto-play. Changing Group Policy or Registry Settings should not be performed by someone without experience.
A: Vista™ users open the Start menu, choose Control Panel, select AutoPlay. Make sure the “Use AutoPlay for all media and devices” checkbox is selected and verify that the setting for software and games is “Install or run program”.
A: For Mac™ users GLUCOFACTS® DELUXE software must be launched from the computer desktop screen.
A: Windows® 7 users need to navigate to the GLUCOFACTS drive on the CONTOUR® USB meter and double click the “Glucofacts.bat” file to launch the GLUCOFACTS® DELUXE software. In order to provide you with better security and protection, Windows® 7 has changed how it auto starts applications on removable media, like your CONTOUR® USB meter.
Q: Why is it taking so long to launch Bayer’s GLUCOFACTS® DELUXE diabetes management software?
A: The first time Bayer’s CONTOUR® USB meter is inserted into a USB port several programs are loaded in order to use the USB storage. The loading speed varies by computer and could take up to a few minutes. Subsequent insertions should take less time to process.
Q: Can I run the software without using autoplay?
A: CONTOUR® USB utilizes the Auto Play feature in Windows to automatically start the GLUCOFACTS® DELUXE software. If auto play does not automatically start the software the following steps can be followed to manually start the program:
• Navigate to the GLUCOFACTS drive on the CONTOUR® USB meter.
• For Mac Users, locate and double click the “Glucofacts” application to launch the GLUCOFACTS® DELUXE software.
• For Windows Users, locate and double click the “Glucofacts.bat” file to launch the GLUCOFACTS® DELUXE software.